Frequently Asked Questions

Yes, the prices of the products are the same in all retail stores and in our online store. The promotions during off sales periods (discounts, special offers) are not necessarily consistent between e-shop and retail stores.

Note that we are processing your order within the limits of our available stocks.If one of our products is not available, we commit to contact you by email within 2 working days from the date of order informing you about the deadline within which we can deliver the product.Moreover, the availability of products is indicative and not binding.

i.Credit / Debit Card: Every purchase on the website of www.energiers.com places at buyer's choice with possibility to pay with credit cards VISA and MASTERCARD. Transactions are done online safely, in real time, between the Buyer and card owner with Piraeus Bank (Winbank) which processes the transaction on behalf of www.energiers.com. In this process, www.energiers.com has no involvement and sensitive data of your credit / debit card are not stored in its system. If the buyer making the transaction is not the same person as the owner of the credit card, www.energiers.com is not responsible and has no obligation to refund. ii. By Paypal: The PayPal allows you to pay directly and it encrypts automatically confidential data with the best technologies on the market. Paypal is the only accepted method of payment for orders outside Greece iii. With cash: You can pay the server courier with the delivery of the goods to your place. For cash on delivery there is an additional charge 1,50 euros iv. With Bank account: If you choose bank transfer, please contact us to engage the products ordered. Phone: 0030 2310 686540-3, e-mail: info@energiers.com. This email address is being protected from spambots. You need to enable Javascript to see. PIRAEUS BANK, 5238-052537-465 BENEFICIARY ENERGIERS AE In Submission Form Bank you will write the name or number of the order and you will have to send us a copy. In cases where the deposit is not done in two days from the day the order is given, then the order is automatically cancelled by the system. The costs of a commission charged to the Customer.

Products are sent door-door by courier and delivered safely to the address you specify within two or three working days from the date of payment of the order. On orders outside Greece products are also sent by courier from two to seven working days from the order confirmation. Energiers does not take responsibility in case of delay in delivery due to extreme weather conditions, strikes and force majeure so the above deadline will be extended as long as the reason for the delay. The cost of transport is calculated and proposed on the order form. The products are always accompanied by these documents. The customer can choose the type of document he wants (proof of retail or invoice), filling the corresponding field on the Web. Orders in Greece cost 2 €, while for orders higher than 35 € the shipping is free throughout Greece. For all orders, packaging costs are free for whole Greece. The company reserves the right not to send goods to countries that do not allow the internal conditions

All shipping and packing costs are calculated on the entire shopping basket in the final payment amount. • For Greece the cost is 2 euros and estimated delivery 2 days while for orders higher than 35 € the shipping is free throughout Greece. • For within the European Union 15 euros estimated delivery 2 days • For non-European Union (rest of world) 22 euros and estimated delivery 4 days-7 days. In countries where the orders go through customs, the customs clearance costs charged to the buyer.

If you wish to cancel your order during the online order process, you can press "cancel" and automatically that stops the ordering process. In cade you wish to cancel your order after the final mission, you can call 2310686540 or send an email at info@energiers.gr.

CHANGES AND REFUNDSThe Customer has the right to return the products purchased or to change the order (in whole or in part), without the obligation to inform the reason why it wishes to return or change the products, within fourteen (14) calendar days from the delivery date. In case there are many products in the same order the customer must send products at regular intervals from the delivery of the first.If the refund is not made within the 14-day deadline, then ENERGIER΄S A.E. may not accept it.In case of a refund request, the delivery return cost burdens the customer. The iban, the bank and the name of the payee should be included in the return form. Energiers returns only the value of the products within 10 business days and not the value of the shipping costs.Compliance with the deadline is sufficient to send the change / withdrawal statement before the 14 day deadline expires.Changes and refunds of products are accepted subject to the following conditions:1. Product not worn - used beyond testing.2. The labels (if any) of the manufacturer and the labels of the products have not been removed or destroyed.3. All accompanying product, such as the box, any accompanying manuals and proof of purchase shipped back with the product.4. If the product comes with a gift it should be returned as well.5. Swimwear (bottom), underwear and socks are not returned for hygiene reasons.6. The shipment's packaging must be secure so as to avoid any damage during shipment. Return with damaged original packaging due to negligence of client / sender or adhesive tape in box and / or notes with pen / marker, will not be acceptedThe Change / Withdrawal Statement is filed electronically by completing the "Change or Return Product / Withdrawal Form" available on our website (https://www.energiers.gr) or it can be sent with the products. In first case, ENERGIER΄S A.E. sends a confirmation of receipt of the statement of withdrawal as soon as the statement has been received. The statement may also be submitted in writing by filling in and sending it to the company's address. The statement form is on the back of the Retail Receipt or the Shipping Invoice Receipt that the customer receives along with his order.SHIPPING COSTSWithin Greece:Return - change of the undesired product is done exclusively by the courier received by the customer (ACS or ELTA Door) at the expense of the consignee, is ENERGIER΄S A.E. In case of a change of product, the new product is also shipped by the company via ACS or by ELTA Door, depending on the region, at a customer charge of 2 euros. In the event of a product refund, the company will refund the amount received, without undue delay, within 14 calendar days of receipt of the product, using the same payment instrument as the original transaction, unless otherwise expressly agreed.If the customer chooses another courier, the cost of the shipping burdens exclusively the customer. Return - change with another courier ENERGIER΄S SA charge will not be charged. Note that if the relevant product that the customer wants (eg larger size) is not available, the amount is bound to his account to use it for another purchase.In case the customer receives a defective or damaged product, ENERGIER΄S A.E. will make every effort to replace it with the same or similar product at no extra cost. Defective is considered to be only the product that is inappropriate to be worn or used for its intended purpose or does not have the agreed properties as described on the company's website. Under no circumstances is the product considered to be defective from the pictures posted on the Company's website due to expected differences in their downloading and posting.In case a defect is found, the customer is obliged to contact the online store by e-mail at info@energiers.gr. However, if a product is found to be defective, the company expressly reserves the right to diagnose the product in question as defective, after inspection by its employees.Outside Greece and within the European Union:Change - refund is made in any way the customer chooses and shipping costs are only borne by him.In addition, the customer may make a change, free of charge, to any branch of ENERGIER΄S SA's network, which sells solely the company's clothing and supplies the necessary documents (Retail Receipt or Shipping Note - Invoice).Return AddressENERGIER΄S 21, R.Fereou str, Efkarpia Thessaloniki 56429ΓΕΜΗ 58435604000 For further information, please contact T 0030 2310 686540, Monday to Friday 08:00-16:30.

If you receive a defective or damaged product Energiers will make every effort to replace it with an identical or similar product at no extra cost to you. But you must inform us by e-mail to info@energiers.com to send you instructions for returning the product and the return code. If the product is no longer available, it can be replaced with equivalent product upon request.

If your order reaches the address you specified and there is no recipient, the courier will leave a notice so that you contact the appropriate representative. Your order will remain on the courier company for 10 working days and during this time you can define a new appointment on a day and time of your convenience. If you do not contact us within 10 days, the product automatically returns to our company.